To initiate an exchange please fill out our Return Form. We allow one free product exchange per order for customers located in the Canada. Exchange must be claimed within 30 calendar days of receiving the product. To be valid for an exchange, the pro
Yes, you will need to return or exchange your crate by shipping it in its original packaging.
If you are returning your crate for a refund, you will need to pay $150 per item for return shipping. If you are exchanging your crate, we will cover return shipping costs and provide free shipping for your new crate within Canada.
To initiate a return please fill out our Return Form. In order to qualify for a refund, items must be lightly used, in like-new condition, and free from contaminants or structural damage. A return shipping fee of $150 applies per returned item. All r
To initiate a return please fill out our Return Form. In order to qualify for a refund, items must be lightly used, in like-new condition, and free from contaminants or structural damage. A return shipping fee of $150 applies per returned item. All r
If you received the wrong item or have a missing item in your order, we request that you send photos of the product you received, including a photo of the QC Sticker, which should have a signature on it. In the case of missing screws for assembly, a
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl
All returns are subject to inspection and approval by Impact Dog Crates (“Impact”). Returns are processed strictly in the order they are received. Please allow up to thirty (30) days from the date of receipt at our facility for inspection to be compl