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Updated Knowledge Base  - CA

<p>Thank you for your inquiry about our lead times. When you place an order with us, we ship your crate within 2-4 days (*excluding the 54&quot; Collapsible crate). We will email you the tracking information as soon as it leaves our facility in Toronto, Ontario. Once the carrier takes possession, they will provide you with an estimated delivery date. Delivery generally occurs within 3-7 business days, depending on your distance from our facility.</p>

Thank you for your inquiry about our lead times. When you place an order with us, we ship your crate within 2-4 days (*excluding the 54" Collapsible crate). We will email you the tracking information as soon as it leaves our facility in Toronto, Onta

What is the typical lead time from purchase to delivery for your products?

Shipping & Delivery

My dog damaged the Collapsible crate. What do I do?

Are the airline rails required with a Collapsible Crate?

Does the Collapsible Crate have a warranty?

Can you fly with the Collapsible crate?

Does the Collapsible Crate rattle?

What are IATA Brackets?

Can my dog destroy or escape the Collapsible Crate?

Does the Collapsible Crate come with smaller ventilation holes?

How do I assemble my Collapsible crate?

How tall is the Collapsible crate when collapsed?

How much does the Collapsible crate weigh?

What are the dimensions of the Collapsible crate?

What is the small black bar for?

My collapsible crate did not come with thumb screws.

Collapsible Dog Damage Protection

Collapsible Crate

I purchased the High Anxiety crate. What does this Lifetime Dog Damage Guarantee cover?

Can I order the High Anxiety Crate in a different color?

Is the High Anxiety Crate's air ventilation differ from other crate models?

Can I fly with the High Anxiety Crate?

Does the High Anxiety crate Collapse down?

How do I assemble my High Anxiety crate?

What benefits does the High Anxiety Impact Crate offer for high-anxiety and escape artist dogs?

How much does the High Anxiety crate weigh?

What are the dimensions of the High Anxiety crate?

High Anxiety Crate

Do you cover dog damage?

What are the interior dimensions?

Do the crates get hot?

Do any crates have a removable tray?

Securing your Impact Dog Crate in a vehicle.

Can I make customizations or changes to a crate?

Do the crates provide sufficient ventilation?

When will it be back in stock?

What is the policy on visiting the warehouse to pick out crates?

Are there instructions available for assembling the crate and its accessories?

Do you make any donations or donate?

General Questions and Inquires

Do your crates have locks?

Where is the Stationary crate?

How do I access the Crate Training Course?

General Crate Questions

Impact Dog Crates

What is covered under the Lifetime Warranty?

Do you sell replacement parts?

Policies

Where do replacement parts ship from?

Lifetime Warranty

What size should I get for my dog?

Will this crate fit in my vehicle?

Sizing

Do I need to keep any of the packing materials?

Which shipping carriers do you use?

Do I need to be home for delivery?

How long does shipping take?

How much does shipping cost?

When will my crate ship out?

My crate shows delivered but has not arrived.

My crate arrived damaged what do I do?

How can I track my order or inquire about delayed shipments?

Do I need to pay for return shipping back to Impact Dog Crates?

How do I strap this crate to a vehicle?

Travel

Where can I get a discount?

Discounts

Do you allow exchanges?

How do I return my order?

What is your return policy?

What should I do if I received the wrong or a missing item in my order?

How long does it take for a refund to be processed?

What should I do after I've shipped my return?

Can I ask for a refund if the returned item was delivered to you but I still haven't received my refund?

Returns & Exchanges

How do I become an affiliate?

Collaboration - Influencer

What is the typical lead time from purchase to delivery for your products?Updated 12 days ago